Refund policy

Return window

You may request a return within 30 days after receiving your item. To start a return, contact cs@peteorganics.com with your order number, the item you wish to return, and the reason for the return.

Return condition

For a change-of-mind return, the item must be unused, in its original condition, and returned with its original packaging, tags, accessories, manuals, and included components. Proof of purchase is required.

Used, installed, altered, or incomplete items are not eligible for a change-of-mind return. This condition does not apply to an item reported as damaged, defective, or incorrectly supplied; contact us so we can review the issue.

Return approval and shipping

Please contact us at cs@peteorganics.com before sending an item back. Once your return is approved, follow the return instructions provided by our team and send the item to:

Pete’s Sports & Outdoors
445 S Burney St.
Rialto, CA 92376, USA

For change-of-mind returns, the customer pays the return shipping cost. Original outbound shipping charges are not refundable. We do not charge a restocking fee for eligible returns that meet this policy.

If we sent the wrong item, or your item arrived damaged or defective, we will arrange an appropriate resolution and cover return shipping when a return is required. Do not dispose of the item or packaging until our team has provided instructions.

Damaged, defective, or incorrect items

Please inspect your order on arrival and contact us promptly if there is a problem. Include your order number, a description of the issue, and relevant photographs. Our team will review the details and explain the next steps.

Refunds

After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or payment provider may require additional time to post the credit.

If your refund has not appeared after the expected processing period, contact us with your order number.

Exchanges and cancellations

For an exchange, contact us before returning the original item so we can check availability and explain your options. To request an order cancellation, contact us as soon as possible; cancellation may not be possible after fulfillment has started.

Contact

For return and refund enquiries, email cs@peteorganics.com.